Terms of service

Welcome to Soft Launch.

By accessing our website or placing an order, you agree to these Terms of Service. If you don't agree with any part of these terms, please refrain from using our website.

We're here to make shopping simple, transparent, and enjoyable—and these terms help ensure a fair experience for everyone.

1. General

Soft Launch reserves the right to update, modify, or discontinue any part of the website, products, or these Terms of Service at any time without prior notice.

By continuing to use the website after changes are posted, you accept the updated terms.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products

We strive to display our products as accurately as possible.

However:

Colours may vary slightly depending on your device or screen settings.
Product dimensions may have minor manufacturing variations.
Availability of products is subject to stock.

We reserve the right to discontinue any product without notice.

4. Pricing

All prices are listed in Indian Rupees (INR) unless otherwise stated.

While we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.

If this happens, you'll be notified promptly and any payment received will be refunded.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected to involve fraud, unauthorized resale, or misuse of promotional offers.

6. Payments

All payments are processed securely through trusted third-party payment providers.

Soft Launch does not store your complete payment card information.

7. Shipping

Estimated delivery times are provided for convenience and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

While we do our best to ship every order promptly, delivery dates are not guaranteed.

8. Returns & Replacements

Please refer to our Return & Replacement Policy for detailed information.

Unless otherwise stated, products are eligible for replacement or refund only if they arrive damaged, defective, or incorrect.

9. Intellectual Property

Everything on this website—including our logo, branding, product images, graphics, text, designs, and content—is owned by or licensed to Soft Launch.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

10. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's security or functionality.
Upload malicious software or harmful code.
Misrepresent your identity or provide false information.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Soft Launch shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Privacy

Your privacy matters to us.

Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].