Shipping policy

At Soft Launch, we're just as excited for your order to arrive as you are. Here's everything you need to know about how we ship.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

During product launches, sales, or holidays, processing may take a little longer—but we'll always do our best to get your order out as quickly as possible.

Shipping Time

Estimated delivery times:

Metro Cities: 2–5 business days
Other Locations: 4–8 business days
Remote Areas: Delivery times may vary depending on the courier partner.

Please note that these are estimated delivery timelines and are not guaranteed.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed during checkout before your payment is completed.

From time to time, we may offer free shipping as part of promotions or on eligible orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email or SMS with your tracking details so you can follow your package every step of the way.

Delivery Delays

While we work with reliable courier partners, occasional delays can happen due to:

Weather conditions
Public holidays
Natural disasters
High shipping volumes
Courier operational issues
Incorrect or incomplete delivery information

We appreciate your patience in such situations.

Incorrect Shipping Address

Please ensure your shipping address and contact details are accurate before placing your order.

Soft Launch cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If your order has not yet been shipped, contact us immediately and we'll do our best to help update your address.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If a package is returned to us because delivery could not be completed or the shipment was refused, additional shipping charges may apply to resend the order.